Chapter 1

(1)

System:
Hello, and thanks for calling BlueSky Airlines. Our new automated system lets you ask for the flight information you need. For anything else, including reservations, just say "more options." Now do you know what the flight number is?
Caller:
No, I don't.
System:
No problem. What's the departure city?
Caller: San Francisco.

 
Address any comments to authors@vuidesign.org.