| Chapter
10
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5
| 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 16 | 17 | 22
23
| 24 | 26 | 35
| 36 | 39 | 40
| 41 | 54 | 56
| 60 | 68 | 75
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(5) |
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System:
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You
have five bookmarks. Here's the first bookmark ... Next
bookmark ... That was the last bookmark. |
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| Caller: |
Delete
a bookmark. |
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System: |
Which
bookmark would you like to delete? |
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... |
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System: |
Do
you want to delete another bookmark? |
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(6) |
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| System: |
You
have five bookmarks. Here's the first one ... Next one
... That was the last one. |
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Caller: |
Delete
a bookmark. |
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System: |
Which
one would you like to delete? |
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... |
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System: |
Do
you want to delete another one? |
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(7) |
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| Please
say the date. |
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| Please
say the start time. |
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Please
say the duration. |
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Please
say the subject. |
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(8) |
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| First,
tell me the date. |
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| Next,
I'll need the time it starts. |
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Thanks.
<pause> Now, how long is it supposed to last? |
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Last
of all, I just need a brief description ... |
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(9) |
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| System: |
That's
all I need. We are done getting your voiceprint. Now, since
you're new, would you like some help getting started? |
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(10) |
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| Caller: |
Call
555 465 2468. |
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| System: |
Calling
555 465 2468. By the way, when you're done with this call, you don't
have to hang up. <pause> Just say, "Come back." |
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(11) |
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| System: |
Oh,
I can't go to that site. It's not considered "secure." |
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(12) |
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| Caller: |
Make
that a bookmark. |
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| System: |
Oh,
that can't be bookmarked ... |
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(13) |
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| Caller: |
Go
to sports. |
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| System: |
Sure,
sports! | Oh, that's not available at the moment, but would
you like to try something else instead? |
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(14) |
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| Caller: |
Get
my messages. |
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| System: |
Okay,
messages. | Oh, looks like you don't have any messages right now. |
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(16) |
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| Caller: |
Go
forward. |
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| System: |
Actually,
I can't move ahead since we haven't gone anywhere yet. To hear a list
of places you can go, just ask what's available. |
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(17) |
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| System: |
If
you'd like to leave a message, say, "Yes"; otherwise,
say, "No." |
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(22) |
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| System: |
Did
you want to review some more of your personal profile? |
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Caller: |
No. |
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System: |
Okay,
what's next? |
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(23) |
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| System: |
Did
you want to review some more of your personal profile? |
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| Caller: |
No. |
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System: |
What's
next? |
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(24) |
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| Caller: |
My
PIN is three six, um, no, it's two six four seven. |
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| System: |
Sorry,
I didn't catch that. |
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(26) |
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| Caller: |
Make
it for June thirty-first. |
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| System: |
Actually,
June has only thirty days. |
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(27) |
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| Caller: |
Make
it for June thirty-first. |
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System: |
There
are only thirty days in June. |
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(35) |
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| This
is the number I heard: 555 749 9591. Did I get that right? |
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(36) |
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| ...
Finally, if you're finished with your bookmark list, just say
"I'm done," and I'll put it away. |
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(39) |
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| Go
ahead and say your PIN one digit at a time - for example, two one
zero zero. |
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(40) |
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| First,
let's get your starting point. |
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(41) |
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| ...
At any time, you may also ask for help. |
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| (43) |
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...
At any time, you can also ask for help. |
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(54) |
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| Now
I'm going to record your account number. Tell me the number one digit
at a time. |
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(56) |
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| Now
I'm going to ask you a few questions to find out where you're going. |
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(60) |
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| You
must visit the registration Web site at phone dot ACME Widget
dot com. |
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| (61) |
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Please
visit the registration Web site at phone dot ACME Widget dot com. |
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(62) |
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...
but why don't you visit the registration Web site at phone dot
ACME Widget dot com. |
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(63) |
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...
you might want to visit the registration Web site at phone dot
ACME Widget dot com. |
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(68) |
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| Auto-Attendant: |
Who
would you like to speak to? |
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(75) |
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| Sorry,
there was a technical problem, so we'll have to go back to the main
menu. |
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