| Chapter
12
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(1)
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System:
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What
would you like to do? |
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Caller:
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Place
a call. |
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System:
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Who
would you like to call? |
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Caller: |
Steve
Smith. |
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System: |
Okay,
calling [Steve Smith]. By the way, in the future you can save time
by requesting a call directly at the main menu. Just say, "Call,"
followed by the person's name. |
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(2) |
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| System: |
Where
are you traveling? |
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| Caller: |
I'm
going to New York. |
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System: |
When
do you want to leave? |
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Caller: |
Wednesday,
March tenth, around one p.m. |
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System: |
Just
to confirm-you want to go from San Francisco International to New
York, Kennedy Airport, on Wednesday, March tenth, leaving around one
p.m. Is that right? |
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Caller: |
Yes. |
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System: |
Great.
Hold on while I check available flights <pause> There's an American
Airlines flight leaving SFO at 1:20 p.m. and arriving at JFK at 9:30
p.m. |
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Caller: |
Please
book it for me. |
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System: |
Okay.
You're booked on American Airlines Flight 825, leaving SFO at 1:20
p.m. and arriving at JFK at 9:30 p.m. on March tenth. Now, would you
like a return flight? |
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Caller: |
No. |
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System: |
How
about a rental car? |
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Caller: |
Yup.
I'll need a car. |
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System: |
I
can reserve a midsize car with Hertz for thirty-four dollars a day.
Is that okay? |
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Caller: |
Yes. |
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System: |
Great.
I have a midsize car reserved for you with Hertz. You can pick it
up at 9:30 p.m. on March tenth, at the Hertz desk at Kennedy Airport. |
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(3) |
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| System: |
...
Now, what's the first company to add to your watch list? |
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| Caller: |
Cisco
Systems. |
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| System: |
What's
the next company name? (Or, you can say, "Finished.") |
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Caller: |
IBM. |
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System: |
Tell
me the next company name, or say, "Finished." |
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Caller: |
Intel. |
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System: |
Next
one? |
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Caller: |
America
Online. |
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System: |
Next? |
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Caller: |
... |
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