| Chapter
13
|
|
 |
(1)
|
|
|
|
System:
|
What's
the departure city? |
|
|
Caller:
|
San
Francisco. |
|
|
|
|
System:
|
San
Francisco. Is that correct? |
|
|
Caller: |
Yes. |
|
|
System: |
To
what city? |
|
|
Caller: |
New
York. |
|
|
System: |
New
York. Is that right? |
|
|
Caller: |
Yes. |
|
|
System: |
Great.
What day do you want to leave? |
|
|
Caller: |
I
wanna leave March fifth. |
|
| |
System: |
March
fifth. Is that correct? |
|
| |
Caller: |
Yes. |
|
| |
|
(2) |
|
|
| System: |
What's
the departure city? |
|
| Caller: |
San
Francisco. |
|
|
|
|
System: |
To
what city? |
|
|
Caller: |
To
New York. |
|
|
System: |
And
on what date? |
|
|
Caller: |
I'm
leaving on March fifth. |
|
|
System: |
Now
let me confirm that: San Francisco to New York on March fifth. Is
that correct? |
|
|
Caller: |
Yes. |
|
| |
|
|
(3) |
|
|
| System: |
What's
the flight number? |
|
| Caller: |
Sixteen
fifty-five. |
|
|
|
|
System: |
Now
is this for arrival or departure information? |
|
|
Caller: |
Arrival. |
|
|
System: |
Let
me confirm that: Flight 6355 arriving on- |
|
|
Caller: |
No. |
|
|
System: |
Sorry,
which part should I change, the flight number or the date? |
|
|
Caller: |
The
flight number. |
|
|
... |
|
|
|
System: |
What's
the flight number? |
|
|
Caller: |
Sixteen
fifty-five. |
|
|
System: |
Let
me confirm that: Flight 6355 arriving on- |
|
Caller: |
No!
<hang up> |
|
| |
|
(4) |
|
|
| Caller: |
Order
status. |
|
| System: |
To
better assist you in checking the status of your order, we need your
order number. Please say your order number. |
|
|
|
|
Caller: |
I
don't know what it is. <reject> |
|
|
System: |
I'm
sorry, I didn't understand. Please say or key in your eight-digit
order number. You can say, "Help" for more details. |
|
|
Caller: |
Help. |
|
|
System: |
Okay,
here's some help. In order to assist you, we need your order number.
Please speak naturally and say the eight digits of your order number.
You can also enter them on your touchtone keypad. |
|
|
Caller: |
<hang
up> |
|
| |
|
(5) |
|
|
| System: |
What's
the flight number? |
|
| Caller: |
.
. . <reject> |
|
|
|
|
System: |
What
was that? |
|
|
Caller: |
<reject> |
|
|
System: |
I
still didn't get it. Let's try another approach. What's the origin
city of the flight? |
|
|
Caller: |
Boston. |
|
|
System: |
And
what's the destination? |
|
|
Caller: |
New
York, Kennedy Airport. |
|
|
System: |
Okay.
And what time is it due? |
|
|
Caller: |
Around
noon. |
|
|
System: |
Got
it. American Airlines flight 135 will be arriving at JFK on time at
12:15 PM at gate 3. |
|
| |
|
(6) |
|
|
| System: |
What's
the date of travel? |
|
| Caller: |
Um,
I gotta get there by next Saturday. <reject> |
|
|
|
|
System: |
I'm
sorry, I didn't understand. Please say the date of travel-for example,
"January eighth" or "April twenty-third." |
|
|
|
|
|
