|
Chapter
14
The
male voice talent for these examples was provided by Walsh
Media.
|
|
|
|
(1)
|
|
|
|
System:
|
<audio
brand> Thanks for calling Lexington Brokerage. What's your account
number? |
|
|
Caller:
|
8376
2086 8247. |
|
|
|
|
System:
|
Okay.
Now tell me your PIN. <pause> You can also enter it with touchtones. |
|
|
Caller: |
1743. |
|
|
System: |
Great. |
|
| |
|
|
(2) |
|
|
| System: |
With
this system you can get quotes, place trades, access your account,
and get information about your portfolio. If you ever feel lost or
want more information, just say, "Help." So what can I do
for you? |
|
|
|
|
Caller: |
I
wanna buy a hundred shares of Apple. |
|
|
System: |
Okay,
at what price? |
|
|
Caller: |
At
the market. |
|
|
System: |
Confirming:
You want to buy one hundred shares of Apple Computer, at the market.
Good for the day. Is that right? |
|
|
Caller: |
Yes. |
|
|
System: |
Your
order's been placed. I'll let you know when it's been filled. |
|
| |
|
|
(3) |
|
|
| Caller: |
Sysco. |
|
| System: |
Do
you want Cisco Systems or Sysco Foods? |
|
|
|
|
Caller: |
Sysco
Foods. |
|
| |
|
|
(4) |
|
|
| Caller: |
Genesys. |
|
| System: |
There
are five companies with that name. Please say the company's full name. |
|
|
|
|
Caller: |
Um.
I'm not sure what the full name is. |
|
|
System: |
<reject>
Sorry, I didn't understand. There are five companies with the name
you requested. When you hear the one you want, please repeat the full
company name. Genesys Bioventures. <pause> Genesys Microchip.
<pause> Genes…. |
|
|
Caller: |
Genesys
Microchip. |
|
| |
|
|
(5) |
|
|
| Caller: |
Buy
Intel. |
|
| System: |
How
many shares? |
|
|
|
|
Caller: |
Two
hundred fifty. |
|
|
System: |
And
at what price? |
|
|
Caller: |
At
twenty-eight. |
|
|
System: |
Confirming:
You want to buy two hundred fifteen shares of Intel at twenty-eight.
Is that right? |
|
|
Caller: |
No. |
|
|
System: |
Do
you want to change the company, the number of shares, the price- |
|
|
Caller: |
The
number of shares. |
|
|
System: |
Okay.
How many shares do you want to buy? |
|
