| Chapter
8
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(1)
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Caller:
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Bill
payment. |
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| System: |
What
bill would you like to pay? |
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Caller: |
MasterCard. |
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System: |
How
much would you like to pay? |
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Caller: |
Two
hundred and fifteen dollars. |
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System: |
What
date would you like the bill to be paid? |
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Caller: |
August
first. |
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System: |
Confirming:
You'd like to pay MasterCard in the amount of two hundred and fifty
dollars on August first. Is this correct? |
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Caller: |
No. |
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System: |
Which
part would you like to change? |
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Caller: |
The
amount. |
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System: |
How
much would you like to pay?[same
recording as first-time request]
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(2) |
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| Caller: |
Bill
payment. |
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| System: |
Sure,
"bill payment." What bill would you like to pay? |
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| Caller: |
MasterCard. |
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System: |
How
much would you like to pay? |
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Caller: |
Two
hundred and fifteen dollars. |
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System: |
And
on what date would you like it paid? |
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Caller: |
August
first. |
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System: |
Let
me confirm that: You'd like to pay MasterCard in the amount of two
hundred and fifty dollars on August first. Did I get that right? |
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Caller: |
No. |
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System: |
Which
part did I get wrong? |
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Caller: |
The
amount. |
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System: |
Sorry
about that. What's the correct amount?
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